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Free 5-10 business days shipping
[ No Custom or Import Duty ]
We usually deliver within 5-10 working days.
We deliver accessories within 15-20 working days.
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
Kindly note that the shipping guide is for reference only. The shipping time are calculated by using business days and delays maybe caused by force majeure, natural disasters, inclement weather, public holidays, and factors out of our control.
Customers will be notified about the shipping status via email after the package has been dispatched. And customers also can track the order through the button Order Status. If its a preorder item, it can be shipped only when in stock.
Reminder: The estimated shipping time is a general guide and does not apply to certain remote areas. We can't ship to remote islands or extra charges might be applied.
Note:
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
* The delivery guide does not apply to certain selected remote locations. We can't ship to remote islands or extra charges might be applied.
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can chat with us or mail us at support@letscycle.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Unfortunately we wont be able to pay for the return but we will be able to ship the new item free of cost
You can always contact us for any return question at support@letscycle.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Please don't open the packaging and drive the scooter/bike if there are issues with it as we wont be able to accept returns of used items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions
Unfortunately gift cards cant be refunded
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the initial shipping cost ,restocking fee and transaction charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that the manufacturer reserves the right of refund. If they find that product has been used , or not in the same condition as sent, they will refuse the refund
Cancellations
A fee of 30 pounds or total transaction charges (which ever is higher) would be charged for cancellation. If the item has already been shipped and package is returned, 2 way shipping would be charged (depending on weight of goods)
Cycle to Work is a smart, cost effective and simple way to get a new bike, clothing and safety related accessories for your commute. Save up to 42% on your purchases and spread the cost over 18 months when purchasing through a cycle to work scheme. We’ve teamed up with Bike2Work Scheme & VIVUP Initiative to offer employees and employers throughout the UK a really successful cycle-to-work scheme designed to get more and more people out and about riding bikes and reaping the multitude of personal and environmental benefits! The scheme is an initiative stemming from the Government’s Green Transport Plan, which aims to encourage more people to cycle to work by offering up to a 45% saving on the cost of a new bicycle and safety equipment. The scheme is run through employers and can be administered by a third party company, free of charge, so the paperwork is kept to a minimum. Each employee who signs up for the scheme saves Income Tax (PAYE) and National Insurance to encourage them to consider cycling to work and in the case of Croppers the uptake way exceeded expectations!
The Fiido C11 is a modern and elegant city e-bike designed for riders who value comfort, efficiency, and style in their daily commute. Built with a lightweight 700C aluminum alloy step-through frame, the C11 combines urban practicality with refined craftsmanship, offering a perfect balance between strength and convenience. With a net weight of 24.5 kg and a payload capacity of 120 kg, it easily accommodates riders and their essentials without compromising performance or agility.
The Fiido C11 features a 700C aluminum alloy step-through city frame, making it easy to mount and dismount, especially for riders wearing formal or casual attire. The suspension fork with 40mm of travel and a 100mm opening width efficiently absorbs bumps and uneven surfaces, ensuring a smooth and stable ride even on imperfect city roads. The aluminum alloy bearing headset provides responsive steering and reliable durability for long-term use.
At the heart of the Fiido C11 lies a robust 250W motor, providing the ideal balance between power and energy efficiency. This motor delivers a smooth and quiet riding experience, perfect for urban commuting. Powering the motor is a DMEGC/EVE 499.2Wh lithium battery, offering ample range for daily trips around the city. The 48V2A charger ensures quick recharging, so you spend more time riding and less time waiting.
The LCD display (1.47-inch) clearly presents vital information such as speed, battery level, and assist mode, allowing riders to stay informed at a glance. The inclusion of a throttle (up to 6 km/h) provides additional convenience, particularly useful for low-speed maneuvering or assisting with push starts.
Equipped with a reliable SHIMANO TY300D rear derailleur, the C11 offers 7-speed gearing, enabling smooth and precise shifting to suit various riding conditions. The KMC Z7 chain ensures durability and smooth power transfer, while the aluminum alloy 52T crankset and 7-speed (14-28T) rear cogs provide a balanced combination for efficient pedaling both on flats and gentle slopes. A 12-magnet speed sensor enhances the responsiveness of the pedal-assist system, delivering consistent and intuitive assistance based on the rider’s effort.
Safety is paramount on city streets, and the Fiido C11 delivers with dual-piston hydraulic disc brakes that provide powerful and consistent stopping performance. The brakes are equipped with a power cut-off feature, ensuring the motor disengages instantly during braking for added safety. The hydraulic brake levers offer a smooth and controlled feel, enhancing rider confidence in all conditions.
The C11 rides on aluminum alloy double-layer rims, which combine lightweight construction with exceptional strength. The front hub features a double-bearing barrel axle with a quick-release mechanism, simplifying wheel maintenance and transport. Stainless steel spokes with brass nipples contribute to long-lasting durability and corrosion resistance. The 700×40C tires strike the perfect balance between speed, comfort, and grip—ideal for city commuting and leisure rides alike.
Concealed USB port lets you charge your phone on the go.
Full-color display shows metrics and connects to your watch for effortless activation.
Deliver better power, stability, and adjustability than traditional mechanical brakes.
Auto-illuminating brake light and clear horn keep you visible and heard in city traffic.
Durable tires with reflective sidewalls boost visibility in the dark.
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can chat with us or mail us at support@letscycle.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Unfortunately we wont be able to pay for the return but we will be able to ship the new item free of cost
You can always contact us for any return question at support@letscycle.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Please don't open the packaging and drive the scooter/bike if there are issues with it as we wont be able to accept returns of used items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions
Unfortunately gift cards cant be refunded
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the initial shipping cost ,restocking fee and transaction charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that the manufacturer reserves the right of refund. If they find that product has been used , or not in the same condition as sent, they will refuse the refund
Cancellations
A fee of 30 pounds or total transaction charges (which ever is higher) would be charged for cancellation. If the item has already been shipped and package is returned, 2 way shipping would be charged (depending on weight of goods)
Shipping
We usually deliver within 5-10 working days.
We deliver accessories within 15-20 working days.
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
Kindly note that the shipping guide is for reference only. The shipping time are calculated by using business days and delays maybe caused by force majeure, natural disasters, inclement weather, public holidays, and factors out of our control.
Customers will be notified about the shipping status via email after the package has been dispatched. And customers also can track the order through the button Order Status. If its a preorder item, it can be shipped only when in stock.
Reminder: The estimated shipping time is a general guide and does not apply to certain remote areas. We can't ship to remote islands or extra charges might be applied.
Note:
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
* The delivery guide does not apply to certain selected remote locations. We can't ship to remote islands or extra charges might be applied.
🚚 Shipping - Free shipping on all orders to anywhere in UK and Europe. 5-10 business days delivery time.
We deliver accessories within 15-20 working days.
💝 Return & Refund Guarantee - 30 Days Hassle Free Returns & 12 Months Warranty. Please refer to t&C .
📞 Customer Support - Please email us at support@letscycle.uk Our support team will reply within 8 hours.
*Accesories shown in the pictures may be optional or available to buy seperately *All bikes are water resistant. For extra protection do cover your screens with plastic sheet to avoid water ingress when driving in rain
After brexit most items come with 2 pin plug We try to send adapter but sometimes it doesn't come. We will reimburse upto 5 pounds for the same.
*Product specifications like battery are directly mentioned by manufacturers and they are under optimum test conditions, they may vary with external factors like weight ,speed, wind and road conditions
| Rider heights | 5'1" (155cm) - 6'5" (195cm) |
| Wheel size | CST 700*40C |
| A-Seat tube | 450 |
| B-Seat tube angle | 73° |
| C-Head tube | 190 |
| D-Head angle | 70.5° |
| E-Top tube length | 605 |
| F-Standover height | 572 |
| G-BB drop | 68 |
| H-Rear Center | 468 |
| I-Wheelbase | 1115 |
| J-Reach | 398 |
| K-Stack | 676 |
| L-Maximum seat height | 1050 |
| M-Minimum seat height | 790 |
| N-Rear rack height | 755 |
| O-Total length | 1820 |
| P-Handlebar height | 1150 |
| Q-Handlebar length | 670 |
| R-Rear Rack Load | 25kg |
| S-Rear rack outer diameter length | 300 |
| T-Rear rack width | 128 |
| U—Basket Mount Hole Spacing A | 36 |
| V—Basket Mount Hole Spacing B | 70 |
| General | Model Name | C11 |
| Model Code | C11 | |
| Net Weight | 24.5 kg | |
| Payload | 120 kg | |
| FRAMESET | Frame | 700C aluminum alloy step-through city frame |
| Fork | Suspension fork (40mm travel) with 100mm opening width | |
| Headset | Aluminum alloy bearing headset | |
| E-SYSTEM | Drive Unit | 250W |
| Battery | DMEGC/EVE 499.2Wh | |
| Charger | 48V2A | |
| Display | LCD 1.47 inch | |
| Throttle | Yes (max speed 6 km/h) | |
| DRIVETRAIN | Rear Derailleur | SHIMANO TY300D |
| Shifters | 7-speed | |
| Chain | KMC Z7 | |
| Crank | Aluminum alloy 52T | |
| Rear Cogs | 7-speed (14-28T) | |
| Sensor | 12-magnet speed sensor | |
| BRAKES | Brakes | Dual-piston hydraulic disc brake with power cut-off |
| Brake Levers | Hydraulic disc brake | |
| WHEELS | Front Hub | Aluminum alloy double-bearing barrel axle hub (quick release front axle) |
| Rims | Aluminum alloy double-layer rim | |
| Spokes | Stainless steel spokes with brass nipples | |
| Tires | 700×40C | |
| COMPONENTS | Handlebar | Aluminum alloy (Length: 635mm; Max Ø: 31.8mm; Min Ø: 22.2mm) |
| Stem | Aluminum alloy adjustable stem | |
| Grips | TPR non-slip handle grip (Length: about 130mm) | |
| Saddle | VELO vacuum full-fit saddle | |
| Seatpost | Aluminum alloy clamp head seatpost (Length: 400mm; Diameter: 33.9mm) |
I love the C11 bike
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