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Free 5-10 business days shipping
[ No Custom or Import Duty ]
We usually deliver within 5-10 working days.
We deliver accessories within 15-20 working days.
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
Kindly note that the shipping guide is for reference only. The shipping time are calculated by using business days and delays maybe caused by force majeure, natural disasters, inclement weather, public holidays, and factors out of our control.
Customers will be notified about the shipping status via email after the package has been dispatched. And customers also can track the order through the button Order Status. If its a preorder item, it can be shipped only when in stock.
Reminder: The estimated shipping time is a general guide and does not apply to certain remote areas. We can't ship to remote islands or extra charges might be applied.
Note:
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
* The delivery guide does not apply to certain selected remote locations. We can't ship to remote islands or extra charges might be applied.
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can chat with us or mail us at support@letscycle.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Unfortunately we wont be able to pay for the return but we will be able to ship the new item free of cost
You can always contact us for any return question at support@letscycle.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Please don't open the packaging and drive the scooter/bike if there are issues with it as we wont be able to accept returns of used items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions
Unfortunately gift cards cant be refunded
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the initial shipping cost ,restocking fee and transaction charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that the manufacturer reserves the right of refund. If they find that product has been used , or not in the same condition as sent, they will refuse the refund
Cancellations
A fee of 30 pounds or total transaction charges (which ever is higher) would be charged for cancellation. If the item has already been shipped and package is returned, 2 way shipping would be charged (depending on weight of goods)
Cycle to Work is a smart, cost effective and simple way to get a new bike, clothing and safety related accessories for your commute. Save up to 42% on your purchases and spread the cost over 18 months when purchasing through a cycle to work scheme. We’ve teamed up with Bike2Work Scheme & VIVUP Initiative to offer employees and employers throughout the UK a really successful cycle-to-work scheme designed to get more and more people out and about riding bikes and reaping the multitude of personal and environmental benefits! The scheme is an initiative stemming from the Government’s Green Transport Plan, which aims to encourage more people to cycle to work by offering up to a 45% saving on the cost of a new bicycle and safety equipment. The scheme is run through employers and can be administered by a third party company, free of charge, so the paperwork is kept to a minimum. Each employee who signs up for the scheme saves Income Tax (PAYE) and National Insurance to encourage them to consider cycling to work and in the case of Croppers the uptake way exceeded expectations!
The Fiido C11 Pro City Electric Bike is an advanced urban e-bike designed for riders who value comfort, performance, and modern design. Combining lightweight construction with a powerful electric system and premium components, the C11 Pro is built to deliver smooth, efficient, and enjoyable rides through the city streets. Whether you’re commuting to work, running errands, or cruising for leisure, this e-bike brings convenience and quality together in a stylish package.
The C11 Pro features a 700C aluminum alloy step-through city frame, designed to provide easy mounting and dismounting for riders of all heights. Its lightweight yet robust structure ensures excellent balance between strength and agility, making it ideal for urban mobility. Complementing the frame is an aluminum alloy suspension fork with 40 mm of travel and a 100 mm opening width, effectively absorbing shocks from uneven roads, cobblestones, and minor bumps. The aluminum alloy bearing headset ensures smooth steering and long-lasting durability, enhancing overall handling and ride stability.
At the heart of the C11 Pro lies a 250W drive unit that delivers steady and quiet power assistance for daily rides. It’s paired with a DMEGC/EVE 499.2Wh battery, providing a generous range that supports long-distance commutes on a single charge. The 48V 2A charger ensures efficient recharging, with a full charge taking approximately five hours.
Riders can monitor vital ride statistics on the 1.47-inch LCD display, which clearly shows speed, battery level, and assist mode. The C11 Pro also includes a throttle function that supports a maximum assisted speed of 6 km/h, offering extra convenience during low-speed starts or walking mode situations.
The C11 Pro is equipped with a reliable SHIMANO TY300D rear derailleur and a 7-speed shifter, ensuring smooth and precise gear transitions to handle various terrains. The KMC Z7 chain and aluminum alloy 52T crank provide efficient power transfer, while the SHIMANO TZ500 7S (14–28T) rear cogs offer flexibility for both speed and climbing power. A key highlight is the Mivice S200 torque sensor, which intelligently measures pedaling effort and adjusts motor support accordingly. This creates a natural and responsive pedaling feel that closely mimics traditional cycling, while still offering the ease of electric assistance.
Safety is paramount in the design of the C11 Pro. It features dual-piston hydraulic disc brakes with an integrated power cut-off system, ensuring immediate motor disengagement when braking. The hydraulic brake levers provide smooth and consistent control, allowing for confident stopping power even in wet or slippery conditions. This setup guarantees a safe and stable ride at all times.
The C11 Pro rides on 700×40C tires, which strike a perfect balance between speed, comfort, and grip. The aluminum alloy double-layer rims enhance durability, while the front hub incorporates a double-bearing barrel axle hub with a quick-release front axle for easy maintenance. Stainless steel spokes with brass nipples add to the bike’s structural integrity and corrosion resistance, ensuring longevity and reliability.
Comfort has been thoughtfully integrated into every component of the C11 Pro. The aluminum alloy handlebar (length 635 mm, max Ø 31.8 mm, min Ø 22.2 mm) offers an upright, ergonomic riding posture. The aluminum alloy adjustable stem allows riders to customize handlebar height and angle for personalized comfort. TPR non-slip handle grips (about 130 mm long) ensure a firm hold during long rides. The VELO vacuum full-fit saddle delivers excellent cushioning and ergonomic support, making it suitable for extended use. The aluminum alloy clamp-head seatpost (400 mm length, 33.9 mm diameter) provides sturdy and stable seating support.
Despite its robust build, the Fiido C11 Pro maintains a net weight of just 24.5 kg while supporting a maximum payload of 120 kg. This makes it an excellent choice for riders who demand both portability and strength. With its refined engineering, modern aesthetics, and reliable components, the Fiido C11 Pro stands out as a premium city electric bike that perfectly combines style, functionality, and performance for today’s urban commuters.
Smooth, stable rides on rough roads with suspension front fork.
Sync riding data across the display, app and our exclusive Fiido watch, which tracks heart rate and blood oxygen to keep you updated on health.
Step-thru frame, adjustable seat, and handlebar ensure compatibility. Mount easily in skirts, with no bike tilting when carrying fragile items.
Ride with confidence and enjoy a worry-free journey on any terrain.
| Rider heights | 5'1" (155cm) - 6'5" (195cm) |
| Wheel size | CST 700*40C |
| A-Seat tube | 450 |
| B-Seat tube angle | 73° |
| C-Head tube | 190 |
| D-Head angle | 70.5° |
| E-Top tube length | 605 |
| F-Standover height | 572 |
| G-BB drop | 68 |
| H-Rear Center | 468 |
| I-Wheelbase | 1115 |
| J-Reach | 398 |
| K-Stack | 676 |
| L-Maximum seat height | 1050 |
| M-Minimum seat height | 790 |
| N-Rear rack height | 755 |
| O-Total length | 1820 |
| P-Handlebar height | 1150 |
| Q-Handlebar length | 670 |
| R-Rear Rack Load | 25kg |
| S-Rear rack outer diameter length | 300 |
| T-Rear rack width | 128 |
| U—Basket Mount Hole Spacing A | 36 |
| V—Basket Mount Hole Spacing B | 70 |
| General | Model Name | C11 Pro |
| Model Code | C11 Pro | |
| Net Weight | 24.5 kg | |
| Payload | 120 kg | |
| FRAMESET | Frame | 700C aluminum alloy step-through city frame |
| Fork | Aluminum alloy suspension fork (40mm travel) with 100mm opening width | |
| Headset | Aluminum alloy bearing headset | |
| E-SYSTEM | Drive Unit | 250W |
| Battery | DMEGC/EVE 499.2Wh | |
| Charger | 48V2A | |
| Charging Time | 5h | |
| Display | LCD 1.47 inch | |
| Throttle | Yes (max speed 6km/h) | |
| DRIVETRAIN | Rear Derailleur | SHIMANO TY300D |
| Shifters | 7-speed | |
| Chain | KMC Z7 | |
| Crank | Aluminum alloy 52T | |
| Rear Cogs | SHIMANO TZ500 7S (14-28T) | |
| Sensor | Torque Sensor Mivice S200 | |
| BRAKES | Brakes | Dual-piston hydraulic disc brake with power cut-off |
| Brake Levers | Hydraulic disc brake | |
| WHEELS | Front Hub | Aluminum alloy double-bearing barrel axle hub (quick release front axle) |
| Rims | Aluminum alloy double-layer rim | |
| Spokes | Stainless steel spokes with brass nipples | |
| Tires | 700*40C | |
| COMPONENTS | Handlebar | Aluminum alloy (Length: 635mm, Max Ø: 31.8mm, Min Ø: 22.2mm) |
| Stem | Aluminum alloy adjustable stem | |
| Grips | TPR non-slip handle grip (Length: about 130mm) | |
| Saddle | VELO vacuum full-fit saddle | |
| Seatpost | Aluminum alloy clamp head seatpost (Length: 400mm, Diameter: 33.9mm) |
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can chat with us or mail us at support@letscycle.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Unfortunately we wont be able to pay for the return but we will be able to ship the new item free of cost
You can always contact us for any return question at support@letscycle.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Please don't open the packaging and drive the scooter/bike if there are issues with it as we wont be able to accept returns of used items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions
Unfortunately gift cards cant be refunded
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the initial shipping cost ,restocking fee and transaction charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that the manufacturer reserves the right of refund. If they find that product has been used , or not in the same condition as sent, they will refuse the refund
Cancellations
A fee of 30 pounds or total transaction charges (which ever is higher) would be charged for cancellation. If the item has already been shipped and package is returned, 2 way shipping would be charged (depending on weight of goods)
Shipping
We usually deliver within 5-10 working days.
We deliver accessories within 15-20 working days.
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
Kindly note that the shipping guide is for reference only. The shipping time are calculated by using business days and delays maybe caused by force majeure, natural disasters, inclement weather, public holidays, and factors out of our control.
Customers will be notified about the shipping status via email after the package has been dispatched. And customers also can track the order through the button Order Status. If its a preorder item, it can be shipped only when in stock.
Reminder: The estimated shipping time is a general guide and does not apply to certain remote areas. We can't ship to remote islands or extra charges might be applied.
Note:
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
* The delivery guide does not apply to certain selected remote locations. We can't ship to remote islands or extra charges might be applied.
🚚 Shipping - Free shipping on all orders to anywhere in UK and Europe. 5-10 business days delivery time.
We deliver accessories within 15-20 working days.
💝 Return & Refund Guarantee - 30 Days Hassle Free Returns & 12 Months Warranty. Please refer to t&C .
📞 Customer Support - Please email us at support@letscycle.uk Our support team will reply within 8 hours.
*Accesories shown in the pictures may be optional or available to buy seperately *All bikes are water resistant. For extra protection do cover your screens with plastic sheet to avoid water ingress when driving in rain
After brexit most items come with 2 pin plug We try to send adapter but sometimes it doesn't come. We will reimburse upto 5 pounds for the same.
*Product specifications like battery are directly mentioned by manufacturers and they are under optimum test conditions, they may vary with external factors like weight ,speed, wind and road conditions
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