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Free 5-10 business days shipping
[ No Custom or Import Duty ]
We usually deliver within 5-10 working days.
We deliver accessories within 15-20 working days.
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
Kindly note that the shipping guide is for reference only. The shipping time are calculated by using business days and delays maybe caused by force majeure, natural disasters, inclement weather, public holidays, and factors out of our control.
Customers will be notified about the shipping status via email after the package has been dispatched. And customers also can track the order through the button Order Status. If its a preorder item, it can be shipped only when in stock.
Reminder: The estimated shipping time is a general guide and does not apply to certain remote areas. We can't ship to remote islands or extra charges might be applied.
Note:
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
* The delivery guide does not apply to certain selected remote locations. We can't ship to remote islands or extra charges might be applied.
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can chat with us or mail us at support@letscycle.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Unfortunately we wont be able to pay for the return but we will be able to ship the new item free of cost
You can always contact us for any return question at support@letscycle.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Please don't open the packaging and drive the scooter/bike if there are issues with it as we wont be able to accept returns of used items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions
Unfortunately gift cards cant be refunded
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the initial shipping cost ,restocking fee and transaction charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that the manufacturer reserves the right of refund. If they find that product has been used , or not in the same condition as sent, they will refuse the refund
Cancellations
A fee of 30 pounds or total transaction charges (which ever is higher) would be charged for cancellation. If the item has already been shipped and package is returned, 2 way shipping would be charged (depending on weight of goods)
Cycle to Work is a smart, cost effective and simple way to get a new bike, clothing and safety related accessories for your commute. Save up to 42% on your purchases and spread the cost over 18 months when purchasing through a cycle to work scheme. We’ve teamed up with Bike2Work Scheme & VIVUP Initiative to offer employees and employers throughout the UK a really successful cycle-to-work scheme designed to get more and more people out and about riding bikes and reaping the multitude of personal and environmental benefits! The scheme is an initiative stemming from the Government’s Green Transport Plan, which aims to encourage more people to cycle to work by offering up to a 45% saving on the cost of a new bicycle and safety equipment. The scheme is run through employers and can be administered by a third party company, free of charge, so the paperwork is kept to a minimum. Each employee who signs up for the scheme saves Income Tax (PAYE) and National Insurance to encourage them to consider cycling to work and in the case of Croppers the uptake way exceeded expectations!
Meet the Fiido D11, a folding electric bike engineered for the commuter on the move. Sleek, compact and brimming with thoughtful features, this bike blends urban practicality with electric-powered ease making your city travel smoother, faster and more enjoyable.
With a robust M-shaped frame and a weight of just 19.5 kg (with its battery) the D11 is light enough to carry up stairs, fit into trunks or tuck away after use. The compact folded size of 840 × 400 × 740 mm means it fits easily into tighter spaces or public-transport scenarios. And when it’s unfolded, the geometry supports riders from approximately 5’1” (155 cm) up to 6’5” (195 cm), with an adjustable seat height for fine-tuning comfort.
Ride further – and smarter
The heart of the D11 is its 417Wh removable battery powering a 250 W brushless geared motor and supported by a 7-speed gear system. On a mixed urban ride in ECO mode, you can achieve up to 53.4 miles (86 km) of range. Naturally, actual range depends on terrain, rider weight, tyre pressure, and assist-level used but this bike gives genuine commuter-friendly stamina.
A major upgrade for the 2025 model includes the addition of a torque sensor for more intuitive pedal-assist behavior, ensuring that the bike feels like a natural extension of your movement, rather than simply “powered”.
One of the standout features is the five-second folding mechanism. With a secure quick-fold design, the D11 transitions effortlessly from ride-ready to compact storage. Whether you’re parking it in your office, bringing it onto a train or slipping it into your car boot, the design supports flexible urban mobility. The lightweight nature and foldability mean it’s as suited to multi-modal commutes as it is to casual neighborhood rides.
Quality matters. The 20-inch wheels strike a balance between nimbleness in city streets and comfort over uneven pavement. The upgraded 11-28T gear ratio improves climbing power, while full hydraulic disc brakes provide crisp, reliable stopping power in variable conditions. The integrated LCD color display clearly shows speed, distance, battery status and more, ensuring you’re always informed about your ride.
IP54 full-bike waterproofing gives added reassurance whether you’re caught in a downpour or riding through misty mornings, the components are engineered to take on real-world conditions. The removable battery means you can charge it indoors or remove it for security, adding practical flexibility.
The D11 doesn’t just perform well it’s comfortable too. A well-adjusted saddle, the option to fine-tune handlebars, and the ability to apply 7-speed gearing all contribute to a smooth ride. Folded, it stays stable and compact without wobble, thanks to the sturdy frame design. Unfolded, it offers solid control, intuitive steering and a ride feel that aligns with a premium commuter bike.
Beyond commuting, this bike supports flexible lifestyles. Car boot escapes, park-and-ride adventures, combining bike with train segments the D11 adapts. It is also certified to the required European and UK e-bike standards for peace of mind.
In a sea of e-bikes, the D11 distinguishes itself through its combination of genuine foldability, manageable weight, smart features and practical range. It doesn’t compromise: you get a bike that handles daily commutes, short trips, urban errands and you can confidently fold and stow it when you’re done. The inclusion of a torque sensor, hydraulic brakes and a quality gear range shows the model has been thoughtfully upgraded to meet real-world rider demands.
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can chat with us or mail us at support@letscycle.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Unfortunately we wont be able to pay for the return but we will be able to ship the new item free of cost
You can always contact us for any return question at support@letscycle.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Please don't open the packaging and drive the scooter/bike if there are issues with it as we wont be able to accept returns of used items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions
Unfortunately gift cards cant be refunded
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the initial shipping cost ,restocking fee and transaction charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that the manufacturer reserves the right of refund. If they find that product has been used , or not in the same condition as sent, they will refuse the refund
Cancellations
A fee of 30 pounds or total transaction charges (which ever is higher) would be charged for cancellation. If the item has already been shipped and package is returned, 2 way shipping would be charged (depending on weight of goods)
Shipping
We usually deliver within 5-10 working days.
We deliver accessories within 15-20 working days.
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
Kindly note that the shipping guide is for reference only. The shipping time are calculated by using business days and delays maybe caused by force majeure, natural disasters, inclement weather, public holidays, and factors out of our control.
Customers will be notified about the shipping status via email after the package has been dispatched. And customers also can track the order through the button Order Status. If its a preorder item, it can be shipped only when in stock.
Reminder: The estimated shipping time is a general guide and does not apply to certain remote areas. We can't ship to remote islands or extra charges might be applied.
Note:
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
* The delivery guide does not apply to certain selected remote locations. We can't ship to remote islands or extra charges might be applied.
🚚 Shipping - Free shipping on all orders to anywhere in UK and Europe. 5-10 business days delivery time.
We deliver accessories within 15-20 working days.
💝 Return & Refund Guarantee - 30 Days Hassle Free Returns & 12 Months Warranty. Please refer to t&C .
📞 Customer Support - Please email us at support@letscycle.uk Our support team will reply within 8 hours.
*Accesories shown in the pictures may be optional or available to buy seperately *All bikes are water resistant. For extra protection do cover your screens with plastic sheet to avoid water ingress when driving in rain
After brexit most items come with 2 pin plug We try to send adapter but sometimes it doesn't come. We will reimburse upto 5 pounds for the same.
*Product specifications like battery are directly mentioned by manufacturers and they are under optimum test conditions, they may vary with external factors like weight ,speed, wind and road conditions
| Model Name | Fiido D11 Folding Electric Bike |
| Type | Folding Electric Commuter Bike |
| Frame Material | Aerospace-grade Aluminum Alloy |
| Color Options | Space Blue / Graphite Grey (availability may vary) |
| Motor Power | 250 W Brushless Geared Rear Hub Motor |
| Motor Type | High-efficiency Brushless Gear Motor |
| Rated Voltage | 36 V |
| Battery Capacity | 36 V / 11.6 Ah (417 Wh) Removable Lithium-Ion Battery |
| Battery Type | Detachable Seatpost-integrated Battery |
| Charging Time | Approximately 7 Hours (Full Charge) |
| Maximum Range | Up to 86 km / 53.4 miles (Pedal Assist Mode) |
| Top Speed | 25 km/h (15.5 mph) – EU/UK legal limit |
| Pedal Assist Levels | 3 Adjustable Modes |
| Sensor Type | Torque Sensor (Upgraded for Smooth Assist) |
| Throttle | None (Pedal Assist Only – Road Legal) |
| Transmission System | Shimano 7-Speed Gear System |
| Gear Ratio | 11 – 28 T Freewheel |
| Brake System | Front & Rear Hydraulic Disc Brakes |
| Wheel Size | 20 in × 1.75 in Pneumatic Tires |
| Rim Material | Double-wall Aluminum Alloy |
| Display | LCD Smart Display (Speed, Distance, Battery, Mode) |
| Water Resistance | IP54 (Splash & Light Rain Resistant) |
| Lighting System | Integrated Front LED Headlight & Rear Light |
| Suspension | Rigid Front Fork (Lightweight Urban Design) |
| Maximum Load | 120 kg (265 lb) |
| Net Weight | Approx. 19.5 kg (with Battery) |
| Gross Weight | Approx. 22 kg (with Packaging) |
| Unfolded Size (L×W×H) | 1480 × 570 × 1100 mm |
| Folded Size (L×W×H) | 840 × 400 × 740 mm |
| Rider Height Range | 155 – 195 cm (5’1” – 6’5”) |
| Climbing Capability | Up to 30 ° Gradient |
| Battery Position | Seat Tube (Removable for Charging) |
| Seatpost Diameter | 55 mm (custom integrated battery design) |
| Charging Port Location | Under Seatpost – Accessible When Folded |
| Operating Temperature | −10 °C to 50 °C |
| Included Accessories | Charger, Kickstand, Mudguards, Tool Kit, User Manual |
| Certifications | CE / EN15194 / RoHS / UKCA Compliant |
| Recommended Use | Urban Commuting, City Leisure, Mixed-Mode Travel |
| Folding Mechanism | 5-Second Quick-Fold (Handlebar & Frame Fold) |
| Special Features | Lightweight Design, Torque-Sensor Assist, Removable Battery, Compact Fold |
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