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Free 5-10 business days shipping
[ No Custom or Import Duty ]
We usually deliver within 5-10 working days.
We deliver accessories within 15-20 working days.
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
Kindly note that the shipping guide is for reference only. The shipping time are calculated by using business days and delays maybe caused by force majeure, natural disasters, inclement weather, public holidays, and factors out of our control.
Customers will be notified about the shipping status via email after the package has been dispatched. And customers also can track the order through the button Order Status. If its a preorder item, it can be shipped only when in stock.
Reminder: The estimated shipping time is a general guide and does not apply to certain remote areas. We can't ship to remote islands or extra charges might be applied.
Note:
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
* The delivery guide does not apply to certain selected remote locations. We can't ship to remote islands or extra charges might be applied.
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can chat with us or mail us at support@letscycle.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Unfortunately we wont be able to pay for the return but we will be able to ship the new item free of cost
You can always contact us for any return question at support@letscycle.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Please don't open the packaging and drive the scooter/bike if there are issues with it as we wont be able to accept returns of used items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions
Unfortunately gift cards cant be refunded
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the initial shipping cost ,restocking fee and transaction charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that the manufacturer reserves the right of refund. If they find that product has been used , or not in the same condition as sent, they will refuse the refund
Cancellations
A fee of 30 pounds or total transaction charges (which ever is higher) would be charged for cancellation. If the item has already been shipped and package is returned, 2 way shipping would be charged (depending on weight of goods)
Cycle to Work is a smart, cost effective and simple way to get a new bike, clothing and safety related accessories for your commute. Save up to 42% on your purchases and spread the cost over 18 months when purchasing through a cycle to work scheme. We’ve teamed up with Bike2Work Scheme & VIVUP Initiative to offer employees and employers throughout the UK a really successful cycle-to-work scheme designed to get more and more people out and about riding bikes and reaping the multitude of personal and environmental benefits! The scheme is an initiative stemming from the Government’s Green Transport Plan, which aims to encourage more people to cycle to work by offering up to a 45% saving on the cost of a new bicycle and safety equipment. The scheme is run through employers and can be administered by a third party company, free of charge, so the paperwork is kept to a minimum. Each employee who signs up for the scheme saves Income Tax (PAYE) and National Insurance to encourage them to consider cycling to work and in the case of Croppers the uptake way exceeded expectations!
The Fiido E-Gravel C21 is designed to deliver the perfect balance between performance, style, and comfort for modern city commuters and adventure seekers. Crafted with a sleek 700C aluminum alloy integrated battery urban gravel frame, this e-bike stands out for its lightweight build, exceptional strength, and seamless design integration. Weighing just 38.6 lbs (17.5 kg), it offers the nimbleness of a traditional bicycle with the powerful assistance of an advanced electric system, making it ideal for daily rides, fitness journeys, and weekend explorations.
At the heart of the C21 lies the Mivice M080 250W drive unit, engineered to deliver smooth and efficient power output. Paired with the DMEGC 208.8Wh battery, it offers reliable pedal assistance for long-distance urban commuting or light trail rides. The integrated design keeps the battery well-protected while maintaining a clean and minimal aesthetic. The 36V2A charger ensures quick and efficient recharging, minimizing downtime between rides. Riders can easily monitor their performance and system status via a 2.4-inch LCD display, providing real-time information such as speed, distance, and battery level.
The Fiido C21 features a 9-speed L-TWOO drivetrain for precise and responsive shifting. The L-TWOO RD-5009-M rear derailleur and SL-5009-9S shifters ensure quick gear transitions, allowing riders to adapt effortlessly to varying terrains and riding conditions. The KMC X9 chain and aluminum alloy 52T crank enhance durability and provide efficient power transfer with every pedal stroke. Complementing this setup, the L-TWOO 9S (11–32T) rear cogs allow for versatile gearing options, making climbs easier and descents smoother. The Mivice S200 torque sensor ensures that power delivery feels natural, matching motor assistance to the rider’s pedaling effort.
Safety is paramount in the C21’s design. The TEKTRO HD-M275 hydraulic disc brakes offer excellent stopping power and control in all weather conditions. Paired with TEKTRO HD-M275 brake levers, riders can expect smooth and consistent braking performance on both urban roads and gravel paths. Whether navigating through city traffic or descending steep slopes, the C21 ensures reliable control and confidence.
Built for stability and comfort, the Fiido C21 rides on aluminum alloy double-layer rims laced with stainless steel spokes and brass nipples, ensuring strength and durability even on rough surfaces. The aluminum alloy double-bearing barrel axle hub (15mm barrel diameter) enhances rotational smoothness and structural rigidity. Fitted with CST/KENDA 27.6×1.57 tires, the bike delivers excellent grip and low rolling resistance, making it equally suitable for paved roads and light off-road tracks.
Every component of the Fiido C21 is designed for rider comfort and ergonomics. The aluminum alloy handlebar (640mm length, 31.8mm max diameter) provides stability and control, while the aluminum alloy stem ensures a secure connection to the front end. TPR non-slip grips (130mm length) offer excellent tactile comfort during long rides. The VELO vacuum full-fit saddle is designed to support the rider’s posture and absorb shocks for enhanced comfort. The aluminum alloy clamp head seatpost (M-300mm/L-350mm, 30.9mm diameter) allows for easy height adjustment and sturdy seating.
The Fiido E-Gravel C21 embodies the perfect blend of urban style and practical performance. With a payload capacity of 264.6 lbs (120 kg), it accommodates riders and cargo effortlessly. Its lightweight yet durable construction makes it easy to carry upstairs or load into a car rack. The integration of advanced technology, premium materials, and refined geometry ensures a superior riding experience that caters to both daily commuters and weekend adventurers.
HD screen stays visible in sun or rain, with full-bike IP54 protection against water and dust.
At just 38.5 lbs, it’s easy to lift, store, and take wherever life goes.
Fully integrated wiring offers a sleek look and easier maintenance.
Mivice system delivers smooth, responsive support with every pedal.
700C puncture-proof knobby tires handle rough paths with confidence.
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can chat with us or mail us at support@letscycle.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Unfortunately we wont be able to pay for the return but we will be able to ship the new item free of cost
You can always contact us for any return question at support@letscycle.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Please don't open the packaging and drive the scooter/bike if there are issues with it as we wont be able to accept returns of used items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions
Unfortunately gift cards cant be refunded
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the initial shipping cost ,restocking fee and transaction charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that the manufacturer reserves the right of refund. If they find that product has been used , or not in the same condition as sent, they will refuse the refund
Cancellations
A fee of 30 pounds or total transaction charges (which ever is higher) would be charged for cancellation. If the item has already been shipped and package is returned, 2 way shipping would be charged (depending on weight of goods)
Shipping
We usually deliver within 5-10 working days.
We deliver accessories within 15-20 working days.
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
Kindly note that the shipping guide is for reference only. The shipping time are calculated by using business days and delays maybe caused by force majeure, natural disasters, inclement weather, public holidays, and factors out of our control.
Customers will be notified about the shipping status via email after the package has been dispatched. And customers also can track the order through the button Order Status. If its a preorder item, it can be shipped only when in stock.
Reminder: The estimated shipping time is a general guide and does not apply to certain remote areas. We can't ship to remote islands or extra charges might be applied.
Note:
* The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days.
* The delivery guide does not apply to certain selected remote locations. We can't ship to remote islands or extra charges might be applied.
🚚 Shipping - Free shipping on all orders to anywhere in UK and Europe. 5-10 business days delivery time.
We deliver accessories within 15-20 working days.
💝 Return & Refund Guarantee - 30 Days Hassle Free Returns & 12 Months Warranty. Please refer to t&C .
📞 Customer Support - Please email us at support@letscycle.uk Our support team will reply within 8 hours.
*Accesories shown in the pictures may be optional or available to buy seperately *All bikes are water resistant. For extra protection do cover your screens with plastic sheet to avoid water ingress when driving in rain
After brexit most items come with 2 pin plug We try to send adapter but sometimes it doesn't come. We will reimburse upto 5 pounds for the same.
*Product specifications like battery are directly mentioned by manufacturers and they are under optimum test conditions, they may vary with external factors like weight ,speed, wind and road conditions
| Model Name | Fiido E-Gravel C21 |
| Net Weight | 38.6 lbs (17.5 kg) |
| Payload | 264.6 lbs (120 kg) |
| Frame | 700C aluminum alloy integrated battery urban gravel frame |
| Fork | Aluminum alloy thru-axle fork (thru-axle diameter 15mm) |
| Headset | Aluminum alloy bearing headset |
| Drive Unit | Mivice M080 250W |
| Battery | DMEGC 208.8Wh |
| Charger | 36V2A |
| Display | LCD 2.4 inch |
| Rear Derailleur | L-TWOO RD-5009-M |
| Shifters | L-TWOO SL-5009-9S |
| Chain | KMC X9 |
| Crank | Aluminum alloy 52T |
| Rear Cogs | L-TWOO 9S (11-32T) |
| Sensor | Torque Sensor Mivice S200 |
| Brakes | TEKTRO HD-M275 Hydraulic Disc Brake |
| Brake Levers | TEKTRO HD-M275 |
| Front Hub | Aluminum alloy double-bearing barrel axle hub (barrel axle diameter 15mm) |
| Rims | Aluminum alloy double-layer rim |
| Spokes | Stainless steel spokes with brass nipples |
| Tires | CST/KENDA 27.6×1.57 |
| Handlebar | Aluminum alloy (Length: 640mm; Max diameter: 31.8mm; Min diameter: 22.2mm) |
| Stem | Aluminum alloy stem |
| Grips | TPR non-slip handle grip (Length: about 130mm) |
| Saddle | VELO vacuum full-fit saddle |
| Seatpost | Aluminum alloy clamp head seatpost (Length: M-300mm; L-350mm; Diameter: 30.9mm) |
| M | L | XL | |
| Rider heights | 5'3" (160cm) - 5'9" (175cm) | 5'7" (170cm) - 6'5" (195cm) | 6'5"(190cm) -6'9" (205 cm) |
| Wheel size | CST 700*40C | CST 700*40C | CST 700*40C |
| A-Seat tube | 510 | 550 | 610 |
| B-Seat tube angle | 73° | 73° | 73° |
| C-Head tube | 150 | 170 | 190 |
| D-Head angle | 71.5° | 72° | 72° |
| E-Top tube length | 585 | 600 | 630 |
| F-Standover height | 800 | 832 | 878 |
| G-BB drop | 68 | 68 | 68 |
| H-Rear Center | 445 | 445 | 455 |
| I-Wheelbase | 1066 | 1077 | 1106 |
| J-Reach | 402 | 411 | 428 |
| K-Stack | 597 | 618 | 660 |
| L-Maximum seat height | 1045 | 1130 | 1190 |
| M-Minimum seat height | 885 | 920 | 980 |
| N-Total length | 1790 | 1800 | 1815 |
| O-Handlebar height | 1010 | 1010 | 1030 |
| P-Handlebar length | 680 | 680 | 680 |
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